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Frontline Training Series: Mitigating Fraud & Cyber Threats during the Pandemic

Session 2 of 3

Mar 24 1:00 PM - Mar 24, 2021 2:15 PM
Mar 24, 2021 1:00 PM - 2:15 PM
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The second session of this three-month series for frontline staff will offer expert advice on what’s trending in fraud as a result of the pandemic and how to best respond to a variety of scenarios.

Registration for this session also includes the recording from the first session (Sales & Service with Angela Prestil) and the April session on new accounts.


While we are doing our best to stop a biological threat, fraudsters are doing their best to play on people’s anxiety and fears to reap maximum reward.

Unsuspecting consumers and business are falling victim to a variety of scams and cyber attacks designed to steal money, information and identities. Credit unions are caught in the middle, at times uncertain how to handle the situation or what resources are available. This uncertainty is too often leading to mishandling, leaving the member vulnerable to financial loss or the credit union exposed to risks including non-compliance, lawsuits and severe reputational damage.

Learning objectives:

  • Learn how to help members attempting to recover debit and credit card losses through the CU (i.e. cancelled travel plans due to pandemic / hotel closures, “test kits,” “cures,” etc.)  
  • How to identify stimulus frauds (counterfeit checks, “overpayments,” calls from “IRS” demanding immediate tax payments via prepaid cards, etc.) 
  • Learn more about cyber scams and attacks including phishing themes, ransomware, increase in viruses and delivery methods, scams for sale (super cheap), primary targets (elderly and work from home), etc. 
  • Discover how credit unions are leading the fight against these frauds 
  • Get investigation strategies 
  • Find out how fraudsters are feeding on people’s anxiety and fear to carry out fraud


Rayleen PirnieRayleen M. Pirnie, AAP, CERP, Director of Risk & Fraud | NEACH (New England Automated Clearing House Association)

Rayleen is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews, and payments education. Rayleen’s specialized skill is delving into the world beyond the payment rules; areas where organizations often find themselves in positions of liability or loss with little to no clear guidance. She is an Accredited ACH Professional (AAP) and a Certified Enterprise Risk Professional (CERP) who has worked with all payment systems for over 20 years. Rayleen holds a Bachelor of Science in Criminal Justice Administration.



$249 Regular

Additional Info

The best part of this series is that when you register for one date, you're automatically registered for the other two dates in the series! Even if you can't attend a live session, you'll get a link to each recording. The additional session include:

Recorded Session: Sales & Service

Angela Prestil's highly interactive session on how to be more authentic in your sales and service skills.

April 21: Compliance - New Accounts

Wrap up our series with a session on compliance related topics on opening accounts.


Event Type


Topics Covered

  • Operations
  • Member Service
  • Live Webinars