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Reg E Investigation & Requirements for Debit Card Error Resolution

Oct 20 2:00 PM - Oct 20, 2021 3:30 PM
Oct 20, 2021 2:00 PM - 3:30 PM
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Debit card error resolution doesn’t have to be a headache when you know the nitty gritty details. Learn all about the precise timing issues and requirements for Reg E investigations in this expertly presented program.

Learning Objectives

  • Understand the regulatory coverage for debit card transactions
  • Identify errors under Regulation E
  • Explain the compliance timeframes for Reg E investigations
  • Compare Regulation E to the card network rules
  • Answer common debit card questions

The Regulation E error resolution process for debit card transactions has very specific timeframes and requirements for the investigative process. Card issuers must ensure compliance when processing debit card disputes.

This webinar will include:

  • The definition of unauthorized EFT
  • Consumer reporting timeframes
  • How to complete an investigation
  • Frequently asked questions



Michele L. Barlow, AAP, NCP, Macha/PAR

Michele Barlow is the Senior Vice President at Macha/PAR (Everything Payments, Everywhere), with offices in Wisconsin and Maryland. Before joining the Macha team in2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a past member of Nacha’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.Michele holds a bachelor’s from the University of Wisconsin.




Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Member Service
  • Compliance