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Mastercard Debit Card Chargebacks

Nov 03 2:00 PM - Nov 03, 2021 3:30 PM
Nov 03, 2021 2:00 PM - 3:30 PM
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The chargeback process is riddled with rules and time restrictions. Don’t risk a loss for your financial institution or card holder. Learn the ins and outs of debit card chargebacks to protect everyone’s rights.

Learning Objectives

  • Analyze the exception-related transaction data in an authorization message
  • Differentiate the types of POS transactions
  • Identify documents needed for the most common exception conditions
  • Explain the dispute resolution cycle and maximum timeframes
  • Distinguish fraud-related from non-fraud-related cardholder claims
  • Name the chargeback reason codes used most often

Mastercard dispute resolution rules are complex. Your institution’s ability to recover funds from a merchant is primarily based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights – and a potential financial loss for you or your cardholder. What information is needed from the cardholder? When are chargeback rights available? What if you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered.



Diana Kern, AAP, SHAZAM, Inc.

Diana Kern began her career with SHAZAM in 1995 and earned the Accredited ACH Professional (AAP) designation in 1998. Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services related to the card payments system, the ACH network, and EFT compliance.

Diana helps clients navigate the ever-changing world of EFT services by providing a detail oriented focus when explaining individual concepts and specifics. As a speaker, audiences welcome Diana’s insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm for all things payments results in high-energy presentations.




Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Operations
  • Compliance