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Mastercard Debit Card Chargebacks: Rules, Rights & Challenges

Feb 07 2:00 PM - Feb 07, 2023 3:00 PM
Feb 07, 2023 2:00 PM - 3:00 PM
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The chargeback process is riddled with rules and time restrictions. Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of debit card chargebacks to protect everyone’s rights.

Learning Objectives

  • Identify transaction data that’s critical to determine chargeback rights
  • Describe the “dual-message” type of transaction
  • Explain the dispute resolution cycle and timeframes
  • Itemize the documents necessary to support a chargeback
  • Differentiate fraud from non-fraud chargeback situations

Mastercard dispute resolution (chargeback) rules are complex. The ability to recover funds from a merchant is mostly based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your organization, and a potential loss for you or your cardholder.

What information is needed from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered during this detailed webinar.



Diana Kern, SHAZAM, Inc.

Diana Kern began her career with SHAZAM in 1995 and earned the Accredited ACH Professional (AAP)designation in 1998. Her broad experience helps her comprehend a financial institution’s inner workings,apply her vast knowledge of the payments industry, and train payment participants on products andservices related to the card payments system, the ACH network, and EFT compliance.

Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics. As a speaker, audiences welcome Diana’s insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm for all things payments results in high-energy presentations.




Your registration includes unlimited locations, making it easier to share and learn with remote staff.

Please note: You may share the link with others at your credit union, however the confirmation will be sent to one primary contact at your credit union. It will be up to the primary contact to share the material with others.

Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Compliance