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Provisional Credit Under Reg E: Rules, Best Practices & FAQs

Mar 29 2:00 PM - Mar 29, 2023 3:30 PM
Mar 29, 2023 2:00 PM - 3:30 PM
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Your accountholder is alleging an EFT error. Now what? Are you required to provideprovisional credit? Are there deadlines? What information is required? What if theaccountholder won’t cooperate? How does the situation get resolved? Do you know theanswer to all these questions? If not, we can remedy that!

Learning Objectives

  • Understand what constitutes an unauthorized transaction for purposes of provisional credit under Reg E
  • Distinguish between what you can and can’t require of consumers before giving provisional credit
  • Explain the specific deadlines for completing investigations and providing provisional credit
  • Determine the proper dollar amount of provisional credit required by Reg E
  • Use the best practices for providing provisional credit under Reg E

Regulation E protects consumers from unauthorized electronic funds transfers (EFTs) by requiring your institution to investigate alleged unauthorized EFTs and to provide accountholders with provisional credit within specific deadlines. Did you know that your institution is obligated to conduct an investigation even though your accountholder won’t cooperate? Did you know your institution is obligated to provide provisional credit within the standard deadlines even though you haven’t received sufficient information from your core processor to conduct an investigation? Conversely, did you know that you aren’t required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the- alleged unauthorized EFT? This webinar will explain how to determine when your institution is required to provide provisional credit and in what amount.



Elizabeth Fast, Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.




Live and recorded webinar, handouts, quiz with answer key and training log are included.

Your registration includes unlimited locations, making it easier to share and learn with remote staff.

Please note: You may share the link with others at your credit union, however the confirmation will be sent to one primary contact at your credit union. It will be up to the primary contact to share the material with others.

Additional Info

Event Type


Topics Covered

  • Compliance
  • Live Webinars