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New Accounts Series

May 02 2:00 PM - Nov 29, 2023 3:30 PM
May 02, 2023 2:00 PM - 3:30 PM
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4–part series

New accounts acumen is one of the keys to creating a solid and lasting accountholder relationship and staying in compliance. This series is your frontline’s ticket to success.

Right or wrong, your accountholders will most often form their opinions of your institution from the interactions they have while opening their new deposit accounts. Equip your frontline staff with the right tools to open any type of account, including minor accounts, trusts and other fiduciary accounts, business accounts, and nonresident alien accounts. New Accounts Series will keep your frontline staff trained and ready to make the right first impression.


  • Minor Accounts Options & Transactions
  • Handling Trusts & Other Fiduciary Accounts
  • Business Accounts: Setup, Management & Authority
  • Opening NRA Accounts

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.


Tuesday, May 2, 2023
Minor Accounts Options & Transactions
Mary-Lou Heighes, Compliance Plus, Inc.
There are so many questions regarding minor accounts. Who can set one up? When are minors allowed to transact or prohibited from transacting? What about issuing ATM cards, debit cards, or checks? This webinar will explore the different types of minor accounts – UTMAs, informal or Totten trusts, accounts for minors with income from sports or entertainment, and more. In addition, it will tackle some of the stickier issues, such as whether to allow or require an adult as a joint accountholder, who has authority over a UTMA when a custodian dies, considerations for issuing access devices (cards and other EFT services), and what happens if the minor dies.

Wednesday, July 12, 2023
Handling Trusts & Other Fiduciary Accounts
Deborah L. Crawford, Gettechnical Inc.
Your accountholder, the federal government, or a court has named someone to legally act on their behalf. Now what? What can these caregivers and fiduciaries do? What supporting paperwork must each provide? This detailed program will review the setup, documentation, and legal issues involved in these high-risk accounts. You’ll learn how to style these accounts and get the signature card perfect – every time.

Wednesday, September 20, 2023
Business Accounts: Setup, Management & Authority
Mary-Lou Heighes, Compliance Plus, Inc.
A lot goes into setting up and properly handling business accounts. This webinar will look at the various structures a business can take, the documentation required for each type, the documents necessary to determine authority over the account, as well as the BSA beneficial ownership requirements. Once opened, your institution is responsible for ensuring that transactions are handled correctly and monitored for unusual or suspicious activity. Oftentimes new or smaller businesses don’t clearly understand the distinction between business and personal transactions or the institution’s need to confirm the authority of persons attempting to transact on behalf of the business. This session will explore the entire process from onboarding to closing and everything in between. When would an institution need to request updated beneficial ownership or due diligence information? How should requests for changes in authorized signers be handled? What should be done when setting up accounts for multiple businesses operating under one tax ID number? Join us to learn the answers to these questions and more.

Wednesday, November 29, 2023
Opening NRA Accounts
Deborah L. Crawford, Gettechnical Inc
Opening accounts for nonresident aliens (NRAs) and identifying the person with whom you are doing business has always been challenging. Since the USA PATRIOT Act Customer Identification Program (CIP)law passed, opening these accounts and obtaining the required documentation and identification is trickier than ever. This is also a BSA exam "hot spot" with the regulators because NRA accounts are considered high risk. What does the law say about identifying nonresident aliens? What type of identification is being used around the country to open accounts? What are the proper procedures for W8 reporting? What role does the Office of Foreign Assets and Control (OFAC) play in your new accounts procedures? If you are pondering these questions or other NRA compliance issues, this session is a must.


Mary-Lou Heighes, Compliance Plus, Inc.

Deborah L. Crawford, Gettechnical Inc.



4–part series | $933 (a savings of $103 compared to individual registration)  

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