8:15 am – 8:45 am
Registration
8:45 am – 9:00 am
Welcome & Introductions
9:00 am – 10:30 am
Tattoos: The Ultimate Proof of a Successful Brand
Denise Wymore | Cheerleader For Passion and Commitment, GSD
Can you imagine your members being so loyal to your credit union that they would tattoo your logo to their flesh? The Harley Davidson logo is one of the most popular tattoos in America. Harley is a company that is over 100 years old with a fiercely loyal fan base. So how do you gain that level of commitment from your membership.
In this lively and interactive session you’ll learn the five secrets to becoming tattoo-worthy, Spoil alert, the secret sauce is making your competition irrelevant……again.
10:45 am – 12:30 pm
Messaging for Target Audiences
Sarah Best | CEO/Chief Strategist, Sarah Best Strategy
What makes your audience tick and how can we effectively speak to them? Join digital marketing expert Sarah Best for an interactive workshop on how to write messages that are tailored to your key stakeholders, and how to deploy these messages as part of a communications strategy. We'll demonstrate the design tools of user personas and value proposition canvases and how we can use them to create foundational messaging.
Learning Objectives
- Get hands-on experience completing a user persona for one of your top audience segments
- Complete a value proposition canvas to hone in on your product market fit
- Develop and workshop key messages for your customers with peer input
- Learn the many ways that you can leverage key messages across communications platforms
12:30 pm – 1:30 pm
Lunch
1:30 pm – 2:00 pm
Table Conversations
2:00 pm – 3:45 pm
Humanizing Your Brand
Sue Campbell | Brand & Content Manager, Exclamation
Ben Bauer | Director of Collaboration & Innovation, Exclamation CUSO
The goal is to grow a brand that looks, sounds, and feels consistent and authentic in every place it’s going to connect with your audience, and that means asking everyone on your team to get onboard right along with you. If your brand is really thinking, acting, and talking like a human – in other words, if it’s all not just a gimmick - it’s much easier for your people-facing team to say and do the right things and create the consistency that builds customer trust.
How do you get there? By knowing yourself and your team, understanding your business, and truly caring about the needs of the people you serve. You see, humanizing your brand has never been about playing make-believe, it’s always been about recognizing how you can connect with the humans you serve and make their lives better in the ways only you and your team can. That’s how you human.
- Step One: Know What Audience Holds the Most Potential for You
- Step Two: Know Who You (and Your Team) Are
- Step Three: Be Human, OVER AND OVER AGAIN
If you want your brand to connect to people on their very human level, understand that it’s about growth and evolution. Commit today to view your work through the eyes of your audience and honor that commitment every day through what you say, what you do, and how you talk to the people who mean the most to your business.
4:00 pm
Adjourn