1:00pm – 1:45 pm
Decoding Reg E and Debit Card Disputes
Diana Kern, AAP | Sr. Financial Solutions Consultant | SHAZAM
Regulation E is a straightforward concept, yet the language can be complicated. Applying the regulation to each situation many times falls in a gray area. We’ll cut to the chase and discuss best practices for resolving errors and simplify the ways to determine liability. This session will cover what actions you might take to investigate, why “unauthorized” is more complicated than ever, how to manage claims outside of the reg’s stated timeframe and when it’s okay to question the consumer’s claim.
1:45pm – 2:15pm
Regulatory Update
Paul Guttormsson | Senior VP & General Counsel | Wisconsin Credit Union League
2:15pm – 2:30 pm
Q&A and Discussion