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On-Demand Webinars

A variety of courses, instantly at your fingertips. Available for both credit union staff and volunteers.

Quick courses are 30 minutes long, $109. Comprehensive courses are 90 minutes, $259. Once you've placed your order you'll receive an email with links to download the webinar and handouts. Check out our 2020 lineup of webinars (after the webinar is held, it will be available for on-demand purchase).

NEW THIS YEAR: Webinar bundles. Get a four or six pack of webinars on our most popular topics and save!

Compliance

Comparing Regulation E with Visa & Mastercard Rules

Do you know where Reg E and Mastercard/Visa rules intersect? Where do disputes fall? Learn what you need to know to comply with these distinct, but overlapping, rules.

Compliance Courier LIVE Series

This virtual roundtable experience gives you the connection to ongoing news, compliance tips and will keep you at the fore-front of changes during our current times.

Record Retention: What Documents Must Be Retained & For How Long?

This webinar will explain the legal and regulatory retention period requirements and the practical considerations for both electronic and paper document retention and destruction.

On-Demand Small Credit Union Discounted Webinars

Credit unions with assets $30 million and under are eligible to download these webinars free of charge. Credit unions with assets over $30 million may download these webinars at the usual cost.

Bank Secrecy Act for Directors

Learn about the Basic Bank Secrecy Act requirements, how to have an effective training program and a qualified BSA Compliance Officer.

Executive Management & Board Governance

Digital Marketing Strategies: What’s Working in 2020?

Join us for an update on the 2020 digital marketing trends (what’s working and what’s not) and refine your marketing strategy for the remainder of the year.

TDRs: Defining, Examples, Financial Reporting & Best Practices

This webinar will use scenarios to help define, identify, and properly report TDRs.

Driving Engagement with Facebook, Twitter & Instagram

This program will explore the power of video (both pre-recorded and live streaming), the impact of hashtags, creative use of images, and much more! Attend this webinar to up your game on these consumer-focused social platforms

Leadership

Digital Marketing Strategies: What’s Working in 2020?

Join us for an update on the 2020 digital marketing trends (what’s working and what’s not) and refine your marketing strategy for the remainder of the year.

Driving Engagement with Facebook, Twitter & Instagram

This program will explore the power of video (both pre-recorded and live streaming), the impact of hashtags, creative use of images, and much more! Attend this webinar to up your game on these consumer-focused social platforms

Branch Manager Guide to Success

This one-of-a-kind webinar will cover communication methods, motivation, service orientation, training, and performance feedback. It will be the best training your manager receives this year!

Marketing, PR, FinEd & Community Outreach

Pandemic Preparedness: Managing Coronavirus & Other Epidemics

FREE Webinar: While the coronavirus hasn’t been labeled a pandemic event, many are behaving as if it were. Attend this webinar and improve your business continuity plan and procedures.

Advertising Compliance Part 1: Print, Radio & TV

This session will explain the regulatory requirements in plain English to assist you in developing compliant traditional media advertising campaigns. Specific attention will be paid to the exceptions and flexibility offered by print, radio, and TV advertisements. Whether such exceptions extend to billboards, internet radio (e.g.,Pandora), and electronic video (e.g., YouTube) will also be explored.

Advertising Compliance Part 2: Website, Online & Social Media

This session will explain the regulatory requirements in plain English to assist you in developing compliant online advertising campaigns. In addition to the regulatory requirements, you’ll learn best practices to avoid allegations of unfair, deceptive, or abusive acts or practices in online advertisements.

Lending & Collections

Developing & Delivering an Effective Loan Presentation

This webinar will extensively outline the elements of a highly effective loan presentation that properly communicates known risks while highlighting mitigating factors. The five Cs of credit will be used in developing the loan presentation, adding a sixth and seventh C of credit to consider.

Lending to Hemp Businesses, Including Recent USDA Interim Hemp Production Guidance

Where do you start? How will you know a legal hemp crop from an illegal one? What ongoing due diligence and reporting will be expected? Join us for answers to these questions and more in this jam-packed session.

Top 10 Issues for the 2019 HMDA Report: Due March 1, 2020

This fast-paced webinar will cover the top 10 HMDA challenges and provide valuable tools, so you can confidently submit your 2019 HMDA data by March 1, 2020.

HR & Operations

Digital Marketing Strategies: What’s Working in 2020?

Join us for an update on the 2020 digital marketing trends (what’s working and what’s not) and refine your marketing strategy for the remainder of the year.

Comparing Regulation E with Visa & Mastercard Rules

Do you know where Reg E and Mastercard/Visa rules intersect? Where do disputes fall? Learn what you need to know to comply with these distinct, but overlapping, rules.

Record Retention: What Documents Must Be Retained & For How Long?

This webinar will explain the legal and regulatory retention period requirements and the practical considerations for both electronic and paper document retention and destruction.

Member Service

Record Retention: What Documents Must Be Retained & For How Long?

This webinar will explain the legal and regulatory retention period requirements and the practical considerations for both electronic and paper document retention and destruction.

Visa Claims Resolution for Chargebacks

Learn the ins and outs of Visa chargeback rules and timeframes to avoid losses for your institution and accountholders.

Leveraging BSA Controls for More Effective OFAC Compliance

Join us to learn how to leverage BSA/AML controls to conquer OFAC compliance.

Fraud, Security & Technology

Alert! Impact of Reg D Changes

Learn about the impact and implementation of Reg D changes.

Making the Shift: Member Experience Today

This five-part on-demand webinar series will explore how is the changing world is going to impact your credit union's strategies. From payments, to digital. From AI, to flesh-and-blood people. We will look at it all.

New Technology: Cash Recyclers, Pod Banking & Interactive ATMs

This session will provide options that could protect your operations and will be based on real-life, real-time scenarios that cause losses. For example, pod risk assessments have identified many design flaws that allow criminals to commit fraud or robberies.

Advocacy & The Credit Union Difference