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Wisconsin's Credit Unions Unite for Good
Wisconsin Credit Union Foundation

Managing & Mitigating Card-Not-Present Fraud

Join us for a review of the best ways to manage and mitigate the rising tide of CNP fraud and “false-positive” declines.



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Type of Event
On Demand Webinar

Who Should Attend
  • On Demand
  • Webinars
  • IT
  • Finance



Online card-not-present (CNP) fraud is exploding. Record data breaches and “bad bots” have equipped fraudsters with the information and tech necessary to perpetrate CNP fraud on a massive scale – just as chip-card proliferation in the U.S. has materially shifted focus from the physical point-of-sale (POS) to e-commerce. Are you ready?

As we approach 50% chip-on-chip card volumes, many issuers are focused on incremental liability at the POS. Missing the bigger picture of rising CNP fraud, issuers may delay allocating resources to the authentication, tokenization, and real-time transaction analytics necessary to protect their cardholders online against what is, by all accounts, a materially bigger threat. And overreacting with tighter authorization criteria and automatic declines can devastate cardholder experience and erode card use and interchange revenue. Join us for a review of the best ways to manage and mitigate the rising tide of CNP fraud and “false-positive” declines.

Learning Objectives

  • Sizing the threat of card-not-present fraud
  • Understanding the cost of false-positive authorization declines
    •   Reducing interchange and card usage o Increasing card abandonment
  • Best techs for minimizing and mitigating CNP fraud
    •  Online risk-based authentication (biometrics to behavior), tokenization, real-time transaction analytics
  • Best practices for managing card authorizations and minimizing false-positive declines
    • Consumer-defined controls, two-way alerts, geolocation
  • Post-decline communications and timing  


Lee Wetherington, AAP, Jack Henry & Associates, Inc.®



Live and recorded webinar, handouts, quiz with answer key and training log are included.