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Debit Card Chargebacks: Understanding Visa Claims Resolution

This webinar will focus on the claim reason codes in the allocation group and an issuer’s ability to submit a claim for payment recovery. Compliance is critical because failure to adhere to Visa claim rules will lead to a loss of chargeback rights for your institution.

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Type of Event
On Demand Webinar

Who Should Attend
  • On-Demand Webinars
  • Live Webinars
  • Member Services

Purchase

Description

Prior to rolling out Visa Claims Resolution (VCR) in April 2018, Visa® promoted it as a simpler, more streamlined exception process. VCR rules and requirements include new timeframes, all new reason codes, and minor documentation requirement changes. With the new VCR process, the claim reasons are divided into two categories: allocation and collaboration. Fraud- and authorization-related claims comprise the allocation group and consistently account for at least 80% of the disputes reported by cardholders. This webinar will focus on the claim reason codes in the allocation group and an issuer’s ability to submit a claim for payment recovery. Compliance is critical because failure to adhere to Visa claim rules will lead to a loss of chargeback rights for your institution.

Learning Objectives

  • Overview of merchant authorization process
  • Required documentation from the cardholder
  • Simple way to differentiate fraud and non-fraud chargeback claims
  • Specific requirements for an EMV liability shift claim
  • Maximum timeframes for submitting claims requests
  • How to use authorization data to determine when chargeback rights are available
  • What happens when you cannot recover funds from the merchant through a chargeback?
  • How Visa provisional credit and zero liability rules factor into compliance obligations
  • Complete Visa Claims Resolution cycle

Speaker

Diana Kern, SHAZAM, Inc.

Investment

$259.00