Prior to rolling out Visa Claims Resolution (VCR) in April 2018, Visa®
promoted it as a simpler, more streamlined exception process. VCR rules and
requirements include new timeframes, all new reason codes, and minor
documentation requirement changes. With the new VCR process, the claim reasons
are divided into two categories: allocation and collaboration. Fraud- and
authorization-related claims comprise the allocation group and consistently
account for at least 80% of the disputes reported by cardholders. This webinar
will focus on the claim reason codes in the allocation group and an issuer’s
ability to submit a claim for payment recovery. Compliance is critical because
failure to adhere to Visa claim rules will lead to a loss of chargeback rights
for your institution.
- Overview of merchant
- Required documentation from the cardholder
- Simple way to differentiate fraud and non-fraud chargeback claims
- Specific requirements for an EMV liability shift claim
timeframes for submitting claims requests
- How to use authorization data to
determine when chargeback rights are available
- What happens when you
cannot recover funds from the merchant through a chargeback?
- How Visa
provisional credit and zero liability rules factor into compliance obligations
- Complete Visa Claims Resolution cycle
Diana Kern, SHAZAM, Inc.