Sundeep Kapur

Educator & Founder | Digital Credence, Inc.

Sundeep KapurSundeep is an educator who is helping brands define their OMNI-Channel strategies. After 24 years in corporate America as a business and technology consultant, he returned to his passion – teaching brands best practices so they can achieve the same success. 

From OMNI-Channel to the emerging OPTI-Channel his expertise has helped chart the course to success at many brands. He relishes his experience from engagements across industry – retail, sports, entertainment, travel, technology, education and financial services.

Sundeep’s specialty lies in consumer engagement across multiple channels. A brand can be successful if it can engage the consumer with relevant messages across channel. “Keep it relevant, keep them engaged and you will nurture your way to the top.”

His research focuses on seven critical elements for a financial institution to be successful in 2025:

  1. Transformed Branch Experiences
  2. Redefined Future Payments
  3. Digital: Integrated & Responsive
  4. Security: Authentication, Transactions, Information
  5. Smarter Employees & Channels
  6. Big Data, AI, Machine Intelligence, Decision Science, & the Cognitive Cloud
  7. Banking Delivered in Your Pocket

Sundeep continues to study FinTech, is involved in studying consumer experiences and continues to audit brands with the intent of providing effective feedback to drive better results. 

He is an industry-recognized expert who has delivered keynotes, run panels and delivered "relevant, inspirational and outstanding" education for organizations around the world. In addition to direct work with clients, he writes articles for magazines, teaches yoga and is invited to speak at a number of financial conferences. 

Sundeep has a B.A. in Economics, a B. S. in Computer Science, and an MBA.


Yoga Stretch Class | May 9: 6:00 am - 7:00 am

GENERAL SESSION: Move Forward: People, Process and Technology | May 9: 8:30 am - 9:30 am

Leading with Payments | May 9: 11:00 am - 12:00 pm

Lessons from Progressive Credit Unions | May 9: 1:30 pm - 2:30 pm

Yoga Stretch Class | May 10: 6:00 am - 7:00 am


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