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Online Banking Specialist - WESTconsin Credit Union (Menomonie, WI)

Job Posted: Sep 1, 2020
Job Expires:
Nov 2, 2020


As an Online Banking Specialist, you will be responsible for implementing online and mobile banking projects, as well as providing ongoing support of various modules and products. You will monitor and report online banking issues and coordinate resolution with providers. You will also work to understand and resolve network, browser, and other related system application issues. You will be responsible for understanding regulatory rules and requirements and preparing and presenting information for regulatory audits and exams. In addition, you will provide support and resources to all areas of the organization, respond to member and employee questions, as well as provide training to internal staff. 

Primary Responsibilities

  • Partner with CISO and IT Security Analyst in reviewing, monitoring, and troubleshooting related online banking items
  • Track and monitor system down time and communicate down time or unavailability
  • Serve as main liaison for management of online banking vendor relationships
  • Serve as System Administrator for online banking portals
  • Review, test, and communicate vendor release updates, browsers, enhancements, and new products to employees
  • Research new technology, payment options, and trends; engage and test new technology trends as directed
  • Recommend, implement, and communicate improvements and efficiencies
  • Partner with Supervisor to ensure programs are compliant with FFIEC and related policies and procedures
  • Prepare and present information for regulatory audits and exams; respond to auditor and examiner questions and implement recommendations/best practices
  • Partner with Supervisor in developing and maintaining procedures, policies, risk assessments, and best practices; recommend changes and additions
  • Partner with other departments to ensure information (website, brochures, disclosures, procedures, and other documentation) is current and in compliance with regulations
  • Plan, develop, and implement education/training for employees and members through various channels
  • Create and analyze reports and letters using Microsoft Word and Microsoft Excel


  • Associate's degree from two-year college or technical school; or two years of related experience; or a combination of two years of related education and experience
  • Previous experience working in a financial institution preferred
  • Working knowledge of banking processes and operations helpful
  • Excellent verbal and written communication skills
  • Strong critical thinking and problem solving skills
  • Ability to type intermediate level documents in Microsoft Word and create intermediate level spreadsheets in Microsoft Excel.
  • Ability to effectively speak to non-technical individuals about technical issues Ability to create presentations/reports and present to Board, C-team, and auditors
  • Work hours will normally be 8:00 am - 5:00 pm Monday through Friday and may change depending on our needs. Occasional travel may be required to different WESTconsin Credit Union office locations within Central and Western Wisconsin.

How to Apply

WESTconsin Credit Union