8:30 am – 9:00 am
Registration & Continental Breakfast
9:00 am – 9:15 am
Welcome & Introductions
9:15 am – 12:00 pm
Stop the Insanity! How to Be More Innovative
Denise Ryan, Owner | FireStar Speaking
Albert Einstein defined insanity as doing the same thing over and over again and expecting different results. The world has changed radically in the last several years – has your credit union? Have you?
This provocative think tank/workshop will get you thinking about game changers for your work and your life. Think in new ways and generate new ideas. Force yourself to consider how innovation is fostered (or not) in your credit union.
Get almost two dozen ideas for being innovative
Learn how to break down the barriers to innovation
- Identify the myths about innovation
- Find out how to overcome your fear of innovation/change
12:00 pm – 1:00 pm
1:00 pm – 3:30 pm
The Perfect Way to Blend Artificial Intelligence & Humans to Serve Members
Sundeep Kapur, Founder & Educator | Digital Credence
We are in a world of people serving people. The member we serve expect empathy, personalized service and 100% satisfaction – they want the job done! While we strive to provide exceptional service, we face a number of challenges.
Today’s consumer expectations are being influenced by other industries, FinTech and perhaps even some fiction. Artificial intelligence brings a lot of promise to personalized, accurate and efficient service but it is the human that adds empathy. Exceptional service will only be delivered correctly through an integrated approach.
We will take you into innovation labs, introduce you to results from future-focus groups, provide insight on artificial intelligence - incredibly useful research that you can leverage as you define your own strategy. After all, it is all about people serving people.
Learn how to blend technology and humans
- Discover ideas on how create a long-term roadmap to hire, train and nurture employees to do more
- Learn what to expect in the future.
- Discover innovative experiences from other industries and their impact on financial services.
Sundeep Kapur, Founder & Educator
| Digital Credence
Sundeep is an educator who is helping brands define their OMNI-Channel strategies. After 24 years in corporate America as a business and technology consultant, he returned to his passion – teaching brands best practices so they can achieve the same success.
From OMNI-Channel to the emerging OPTI-Channel his expertise has helped chart the course to success at many brands. He relishes his experience from engagements across industry – retail, sports, entertainment, travel, technology, education and financial services.
Sundeep’s specialty lies in consumer engagement across multiple channels. A brand can be successful if it can engage the consumer with relevant messages across channel. “Keep it relevant, keep them engaged and you will nurture your way to the top.”
Denise Ryan, Owner | FireStar Speaking
After earning millions for clients in the corporate world, Denise realized she had a talent for firing people up. She parlayed this gift into FireStar, a company specializing in enthusiasm. Eighteen years later, Denise motivates and energizes large corporations and small businesses across North America at conferences, board retreats and annual meetings. Her no nonsense, direct delivery coupled with her business savvy and humor leave audiences not only laughing, but with actionable tips.
Not your typical “motivational speaker,” Denise is genuine and real. But also highly skilled – she holds the title of Certified Speaking Professional (CSP), a designation awarded to fewer than 10 percent of professional speakers. Denise is an author, keynote speaker and most notably, a fire starter extraordinaire. FireStar’s unique programs are relevant, uplifting and informative. Denise’s trademark interactive programs address workplace issues such as dealing with change, getting along with others, staying motivated and motivating others. She also offers customized training sessions. Denise’s infectious enthusiasm motivates the unmotivated and challenges the challenged. Consider yourself warned: FireStar programs are five-alarm scorcher.
Lodging ** Note: Location | rate change
One W. Dayton Street
Madison, WI, 53703
p: (800) 356-8293
Room block expires: November 18, 2019 Extended
When booking please mention the Wisconsin Credit Union League
Single/double $139.00, plus taxes
Triple $149.00, plus taxes
Quad $159.00, plus taxes
$219 | Early bird before November 11, 2019
$249 | Regular