ULEND Academy is an educational investment that helps credit union staff become better consultants. Participants learn how to make the shift from transactional to consultative during the loan event by focusing on the member and improving the overall lending experience. The workshop offers interactive hands-on learning and participants walk away with practiced skills they can apply immediately.
The curriculum guides lenders from foundational to advanced skill levels in all lending channels and across all stages of the loan process - origination, underwriting, and closing - with cross-selling, consultation, and compliance woven throughout.
ULEND Academy graduates will walk out knowing how to use the skills and concepts learned in the workshop in their daily interactions with members.
Quotes from Past Participants
“The beauty of ULEND Academy is the collaboration with the teams. It’s not just training, but an opportunity to really learn by application.”
“[I was able to understand] the bigger picture of being more than just an order taker and create the right experience for our members.”
–New Lender Participant
“The tools I took away from the academy will not only improve my skills as a lender, but will also improve our member relations at the credit union. Thank you, ULEND academy.”
– ULEND Academy graduate