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Credit Reporting & Delinquent Accounts: Disputes, Revisions & Guidance

May 20 2:00 PM - May 20, 2020 3:30 PM
May 20, 2020 2:00 PM - 3:30 PM

Need a road map to navigate credit reporting issues on delinquent accounts?Questioning your complaint resolution process? Are disputes – and repeated disputes – handled compliantly? Learn to control the risks associated with delinquent accounts and credit reporting.

Learning Objectives

  • Understand the critical steps in responding to credit report disputes
  • Handle repeat disputes, frivolous claims, and settlements
  • Report discharged loans after bankruptcy
  • Create an effective dispute resolution process
  • Identify and avoid common delinquency reporting landmines

Borrowers with well-performing loans rarely dispute their credit reports. Instead, you must pay extra attention to delinquent accounts and understand their special risks and interplay with your compliance and collections operations. The credit reporting function has taken on added significance in recent years with increased borrower awareness of the power of the credit score, the rise of CFPB regulations and complaint tracking, and highly motivated consumer protection attorneys. From policies and procedures, to quality assurance and organizational charts, this essential function impacts every financial institution and there are some basic steps that can increase efficiency, reduce risks, and calm your compliance nerves. Fortunately, the regulations, examination guidance, and hard-earned experience create a detailed model of a fully compliant credit reporting function – if you know where to look. This webinar will focus on the unique operational and compliance challenges posed by credit reporting disputes. From automated disputes to direct disputes and all the gray areas in between, this session will provide a common-sense approach to FCRA dispute compliance and management. This session will cut through the regulatory web and highlight a process to control the credit reporting risks surrounding delinquent accounts and manage the potential negative impact on your operations.



David A. Reed, JD, Reed & Jolly, PLLC

Attorney, author, consultant, and nationally recognized speaker, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections. A former trial attorney and vice president and general counsel of a large regional financial institution, David is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third party contract management, and bankruptcy.




Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Lending & Collections