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Visa Debit Card Chargebacks

Dec 08 2:00 PM - Dec 08, 2021 3:30 PM
Dec 08, 2021 2:00 PM - 3:30 PM
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The Visa debit card chargeback rules are complicated. Recovering funds from a merchant is partially dependent on following the rules. Since much of this is in your hands, you must learn the ins and outs of Visa chargeback rules and timeframes to avoid losses for your institution and accountholders.

Learning Objectives

  • Differentiate types of POS transactions
  • Analyze exception-related transaction data in an authorization message
  • Identify documents needed for the most common chargeback reasons
  • Explain the dispute resolution cycle and maximum timeframes
  • Distinguish fraud-related from non-fraud-related cardholder claims
  • Name the chargeback reason codes used most often

Visa dispute resolution rules are complex. When it comes to fraud-related chargebacks, your organization’s ability to recover funds from a merchant will vary based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights, and potentially a financial loss for you or your cardholder.

What information do you need from the cardholder? How do you determine when chargeback rights are available? How are non-fraud-related claims different? What happens when you cannot recover funds from the merchant through a chargeback? Join us to learn the answers to these questions and more.



Diana Kern, AAP, Client Learning Strategist, SHAZAM, Inc.

Diana Kern began her career with SHAZAM in 1995 and earned the Accredited ACH Professional (AAP) designation in 1998. Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services related to the card payments system, the ACH network, and EFT compliance.

Diana helps clients navigate the ever-changing world of EFT services by providing a detail oriented focus when explaining individual concepts and specifics. As a speaker, audiences welcome Diana’s insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm for all things payments results in high-energy presentations.




Live and recorded webinar, handouts, quiz with answer key and training log are included.

Your registration includes unlimited locations (until further notice), making it easier to share and learn with remote staff during the coronavirus crisis. Training materials will be available to download the day of the event.

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  • Live Webinars
  • Operations