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20 Common Mistakes in Consumer Collections

Mar 24 2:00 PM - Mar 24, 2022 3:30 PM
Mar 24, 2022 2:00 PM - 3:30 PM
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Blunders, missteps, oversights, errors… no matter what you call them, mistakes happen all too often in the world of collections. This webinar will analyze 20 common mistakes in consumer collections, describe how to fix them, and detail how to avoid these landmines in the first place.

Learning Objectives

  • Understand the most common collection mistakes and how to correct them
  • Use the proper collection activities for the proper situation
  • Distinguish between permissible and non-permissible collection activities
  • Explain what constitutes an unfair, deceptive, or abusive act or practice in the collection of consumer debts
  • Develop ways to reduce your institution’s risk of liability in its collection activities

Consumer debt collection remains a major source of complaints, lawsuits, and enforcement actions against financial institutions. There are numerous debt collection laws and regulations – and numerous opportunities for errors. Borrowers, their attorneys, and regulators are closely monitoring collection practices. Therefore, it is important to understand and implement proper collection procedures to avoid liability. This webinar will explain the most common consumer collection mistakes and how to reduce your institution’s liability risk.



Elizabeth Fast, Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. 




Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Lending & Collections