Menu Toggle Search

Reg E & the Electronic Fund Transfer Act

Oct 06 2:00 PM - Oct 06, 2022 3:30 PM
Oct 06, 2022 2:00 PM - 3:30 PM
Add event to: ICal Outlook Google Calendar

Regulation E governs a wide range of products, including ACH, EFT, ATM, debit cards, gift cards, and more. Knowing the overall rules is not enough. Do you understand the error resolution process? Who is liable when things go wrong and how is that determined? This webinar will teach you the related EFT compliance requirements, including lesser-known prohibitions.

Learning Objectives

  • Determine a consumer’s liability for unauthorized transfers
  • Define unauthorized transaction and access devices
  • Explain the procedures and timeframes for error resolution
  • Distinguish between solicited and unsolicited issuance of an access device
  • Decide whether an advance change in terms notice is required
  • Understand the requirements for international remittances

Person-to-person/business transfers are just the latest in a long line of emerging electronic fund transfers. ATMs, ACH, home banking, bill payer, debit cards, and mobile banking are all covered by Regulation E. This webinar will explore the rights and liabilities of consumers and financial institutions, including issuing an access device, disclosures, error resolution, and everything in between. You will learn about error resolution timeframes and common mistakes. It will also touch on the required disclosures for international remittances, gift cards, payroll card accounts, and a couple lesser-known prohibitions and compliance requirements.



Mary-Lou Heighes, Compliance Plus, Inc.

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country.

Involved with financial institutions since 1989, Mary-Lou has over 25 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.




Your registration includes unlimited locations, making it easier to share and learn with remote staff.

Please note: You may share the link with others at your credit union, however the confirmation will be sent to one primary contact at your credit union. It will be up to the primary contact to share the material with others.

Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Fraud, Security & Technology
  • Compliance