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Handling Reg E Disputes Confidently & Compliantly

Oct 19 2:00 PM - Oct 19, 2022 3:00 PM
Oct 19, 2022 2:00 PM - 3:00 PM
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Reg E is a complex set of rules and deadlines that must be adhered to when responding to accountholder claims. Resolving claims can be tricky because the rules differ depending on what type of card/access device was used. Learn how to expertly determine liability and resolve disputes.

Learning Objectives

  • Explain what constitutes an “unauthorized” transaction under Reg E
  • Fulfill your institution’s responsibilities under Reg E to the accountholder within the prescribed timeline
  • Calculate your institution’s liability under Reg E, depending on whether or not an ATM/debit card or other access device was used
  • Understand what can and can’t be required of accountholders
  • Distinguish between when Reg E or the Visa/MC rules apply

Regulation E protects consumers from unauthorized ATM and debit card transactions, which imposes many responsibilities and liabilities on financial institutions. Fraud losses continue to increase from counterfeit ATM/debit cards and the unauthorized use of validly issued ATM/debit cards. Did you know that the Reg E rules differ depending on whether an ATM/debit card or other access device was used in the transaction? This webinar will explain how to properly handle all types of unauthorized ATM/debit card claims and how to accurately calculate the amount, if any, that must be reimbursed to the accountholder.



Elizabeth Fast, Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. 




Your registration includes unlimited locations, making it easier to share and learn with remote staff.

Please note: You may share the link with others at your credit union, however the confirmation will be sent to one primary contact at your credit union. It will be up to the primary contact to share the material with others.

Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Member Service
  • Compliance