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Consumer Account Documentation: Best Practices

Dec 13 2:00 PM - Dec 13, 2022 3:30 PM
Dec 13, 2022 2:00 PM - 3:30 PM
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Opening a new account is detail intensive. There are so many types, so many rules, so much documentation – and innumerable opportunities for mistakes. Up your game by attending this robust webinar that will answer all your account documentation questions and instill best practices.

Learning Objectives

  • Grasp CIP and CDD requirements, including documentary and non-documentary identification methods, risk profiles, and tax identification numbers
  • Understand required documentation and monitoring procedures for high-risk accountholders
  • Distinguish common ownership types and the account titling, ownership, authorities, CIP verification, and tax reporting associated with each
  • Explain the importance of the disclosures required at account opening
  • Employ the provided tools and charts to make your new accounts process more efficient

Opening even a basic checking account can involve considerable time, paperwork, and risk! Every accountholder’s situation is different and there is often uncertainty about account ownership, required identification, and how to conduct appropriate due diligence. It can be daunting to meet regulatory requirements, make consumers aware of your institution’s products and services, and provide a positive service experience throughout the process. This jam-packed session will dissect consumer account opening compliance issues, go through the account opening operation from start to finish, and provide loads of tools to incorporate into your process. 



Dawn Kincaid, Brode Consulting Services, Inc.

Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.




Your registration includes unlimited locations, making it easier to share and learn with remote staff.

Please note: You may share the link with others at your credit union, however the confirmation will be sent to one primary contact at your credit union. It will be up to the primary contact to share the material with others.

Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Member Service
  • Compliance