A member noticed that two ACH payments had come out of her account in the last month that she did not recognize. After researching the item, we noticed that these payments had been coming out for almost five years at uneven intervals.

A young man with negative credit history applied for a home loan. Our loan officer, who is a Certified Financial Coach, showed him ways to clean up his credit.

We have a self-employed over-the-road trucker who has his semi financed with us. Unfortunately, he was diagnosed with cancer and will be unable to drive for six months while receiving chemo treatment.

Sally was a single mother of two with a solid work history and good credit, but she had limited ability to save for a down payment.

An older woman regularly visits our branch to make transactions.

A member's father was a victim of fraud, leading to emotional distress and early signs of dementia.

We had a couple come into the credit union that had been paying rent their entire lives.

Upon moving to a new corporate headquarters, we donated our former mortgage center to Wausau's YMCA Capital Campaign so they can construct a new wellness center in downtown Wausau.

Our member fell on hard financial times, resulting in the charge off of her loan. Now, she includes a handwritten note with each monthly payment thanking us for not hounding, harassing, or threatening her.

A member’s husband died suddenly at age 40, leaving her behind with two young children.

In appreciation for their care for an elderly neighbor, our members were offered her home at below market pricing.

A man with a laid-off spouse called seeking help to cover a medical bill and new tires.